R E T U R N S /
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Full price items CAN be returned for a refund. This includes full price products purchased at a discounted price during a promotional period.
Returned full price items must be returned in their original condition as purchased. They cannot be worn, used, stained, washed or altered in any way. They must have any labels, tags and/or hygiene stickers attached and be folded in the garment bag they came in.
Sale items are final sale and CANNOT be returned.
Under Australian Consumer Law, we are not required to provide a refund or replacement on sale items if you change your mind. This includes a change of mind with regards to colour, size and fit.
Due to the fast turn over of stock, SOVERE / is unable to process exchanges.
If you wish to return a full price item, the item must be returned within the below timeframes:
Australian Orders..................................................within 21 days of Delivery Date
International Orders..............................................within 30 days of Delivery Date
All return postage costs are at the customer's expense and are not refundable, unless the item was incorrect, damaged or is deemed to be faulty.
We recommend returning items through traceable mail, we also recommend that customers ask for and keep proof of postage at the time of posting returned items.
SOVERE / is not responsible for any returned items that are lost in transit. Any returned items that are not received by SOVERE / will not be issued a refund.
HOW TO RETURN:
- Re-pack your item with labels and tags still attached in the garment bag it arrived in.
- Pack your item into an appropriate post package.
- Email email@example.com with your order number, the reason for your return, and the item(s) you will be returning to receive your Returns Label.
- Print the form, complete the fields and attach the Returns Label to your package.
- Proceed to your preferred postal or courier outlet, pay for tracked return postage and post the package back to the address on the Returns Label.
- Keep your proof of postage / tracking number for your reference
SOVERE / Returns
8-24 Kippax Street
Surry Hills, 2010
Upon receiving your return, your items will be inspected before a refund.
Returns for refund are processed within 5 business days of receiving the returned item.
You will be informed via the email address you used to place your order once the refund transaction has been processed.
Refunds will be issued to the original payment source. Paypal refunds typically process same day, however credit card refunds can take longer. Please allow up to 7 business days for your financial institution to revert the funds to your account.
If a return does not follow the above policy delays can be expected in the processing of the return and in some cases will not be honoured by SOVERE /.
SOVERE / reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way or outside of the advised return period.
You will be notified via email if your returned item is not suitable for a refund.
On rare occasions there is an error during order fulfilment and the incorrect item is dispatched. All incorrect items are eligible for return for replacement or a refund within a 30 day period of receiving your purchase.
If you have received an incorrect item please contact us at firstname.lastname@example.org quoting your order number and include a description and image/s of the error.
We cannot accept liability for an item until it has been confirmed as incorrect by SOVERE /.
Once confirmed, we will provide you with a postage paid Australia Post returns label to send back the incorrect item.
Upon receiving the incorrect item, we will process either a refund or send out the correct item.